Website Disclaimer and Privacy Policy

What personal information do we collect?

"Personal Information" is any information about an identifiable individual that Mainland may collect from time to time in connection with Ilam Mews. Depending on your dealings with us, this may include:

• name, address, contact phone numbers and email address

• the content of your enquiry and any registration of interest, including apartment or room preferences, intended use, timing and budget indications

• where you proceed to purchase an apartment: identity documents, proof of address, solicitor and adviser details, and information required to prepare and settle an agreement for sale and purchase

• where you proceed to rent at Ilam Mews: details relevant to a tenancy application, which may include tenancy history, student or enrolment status, emergency contacts, and guarantor or parent or guardian contact details

• records of your communications with us and our agents

• technical information about your visit to this website, as described under "Privacy and the internet" below

We collect only the information we need for the purposes set out below. You do not have to provide the information we ask for, but if you do not, we may not be able to respond to your enquiry, progress a sale or assess a tenancy application.

Purpose of collection of personal information

Mainland collects Personal Information in order to:

• respond to enquiries and registrations of interest in Ilam Mews

• provide information about apartment availability, pricing, specifications and development progress

• negotiate, document and complete the sale and settlement of apartments

• assess tenancy applications, enter into tenancy agreements and manage tenancies at Ilam Mews

• send updates and marketing communications where you have consented to receive them

• improve this website and our marketing, and understand how our audiences engage with us

• comply with our legal obligations and protect our legal interests

Mainland may sometimes collect Personal Information from third parties, such as our appointed sales agents, electronic identity verification providers, credit or tenancy reference providers, and publicly available sources such as the Companies Office and LinkedIn.

Where a transaction requires it, identity and address verification may be carried out to meet obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, which apply to our real estate agents and legal advisers.

Consent to collection and use of personal information

Mainland obtains your consent to the collection and use of Personal Information at the point you provide it, whether through an enquiry or registration form on this website, a tenancy application, or the sale and purchase process. Our forms and agreements contain disclosures that are consistent with this policy.

Who might we provide your personal information to?

Mainland may provide Personal Information to:

• our appointed sales and leasing agents acting in relation to Ilam Mews

• the operator or property manager appointed to manage the accommodation at Ilam Mews

• professional advisers, including solicitors, accountants and auditors

• third party service providers who support our business, including IT, hosting, email, customer relationship management and marketing providers

• contractors and consultants involved in the design, construction and delivery of Ilam Mews, where necessary

Before disclosing Personal Information, Mainland ensures that appropriate confidentiality undertakings are in place. Mainland will not provide Personal Information held to any other third parties unless it is required to comply with any law or a request from a government body or regulator.

Some of our service providers may store information on servers located outside New Zealand. Where that is the case, we take reasonable steps to ensure comparable safeguards are in place.

Storage and security of personal information

Mainland takes care to store Personal Information securely and to ensure that it is protected from misuse, unauthorised access or improper disclosure. This includes limiting physical access to files, having in place robust cyber security measures, and destroying personal information in accordance with legislation. Staff who handle Personal Information are instructed to respect the confidentiality of that information and the privacy of the individuals concerned.

Mainland security measures

Security of information is critical to maintaining confidence and ensuring that there are no privacy breaches. Mainland has a number of controls in place to ensure security of Personal Information, including anti-virus and firewall protection, password protection, backups of data, and email filters to identify harmful links and attachments.

Access to and accuracy of personal information

Mainland takes care to maintain accurate records of all Personal Information it holds. You have a right to access the Personal Information that Mainland holds about you. If there are changes to, or errors in, any Personal Information about you, you may contact Mainland at any time and request a correction. Usually Mainland will make the correction. If Mainland is unable to correct the Personal Information, you can request that Mainland attaches to that Personal Information a statement of the correction requested but not made.

Unsolicited communications

Mainland is mindful of compliance with the Unsolicited Electronic Messages Act 2007. Our enquiry and registration forms contain an acknowledgement that by providing an email address you consent to receiving electronic communications from Mainland about Ilam Mews and other developments or services that may be of interest. Every marketing email includes an unsubscribe option, and you may contact Mainland at any time to request removal from any Mainland email marketing list.

Retention and deletion of personal information

Mainland will not keep Personal Information for longer than is necessary for the purposes for which the information was collected.

• enquiry and registration of interest records are retained while your enquiry remains current and for a reasonable period afterwards, and are then deleted

• records relating to a completed purchase, and records relating to a tenancy, are retained for the period required by law after the relevant relationship ends, and are then deleted or destroyed

Mainland will take all practical steps to ensure that Personal Information is deleted or destroyed once the applicable retention period has ended, unless there is a lawful reason to retain it, including where retention is necessary to comply with the requirements of other legislation, to enable Mainland to carry on its business, or for the purposes of the detection, investigation or prosecution of any offence.

Complaints

Mainland is committed to delivering a high standard of service. We value your feedback and take all concerns seriously. While we work hard to meet your expectations, we understand that issues can arise, and we are here to resolve them promptly and fairly.

If you have a concern or complaint about any aspect of Ilam Mews, or about how we have handled your Personal Information, please contact us on 03 355 4247.

You can also reach us by:

Email: info@mcap.co.nz

Post: Attention: Ilam Mews Mainland Capital PO Box 178 Christchurch 8140

When contacting us, please provide details of your concern so that we can investigate and respond appropriately. We will acknowledge receipt of your complaint within five business days. We aim to resolve straightforward matters quickly, ideally when you first contact us or within five business days. More complex issues may require additional time to investigate thoroughly. We will keep you informed throughout the process and provide a formal written response within twenty working days.

If you are not satisfied with how we have handled a privacy complaint, you may refer the matter to the Office of the Privacy Commissioner:

Office of the Privacy Commissioner PO Box 10094 Wellington 6143 Ph. 0800 803 909 Website: www.privacy.org.nz

If your complaint relates to a tenancy at Ilam Mews, you may also have rights under the Residential Tenancies Act 1986 and may contact Tenancy Services on 0800 836 262.

Procedure if there is a privacy breach

A privacy breach occurs when personal information is lost, stolen or accessed without permission. Sometimes an organisation may be prevented from accessing information it holds. Common examples include theft of documents or electronic devices, computer hacks, ransomware attacks, employee browsing, or emails being sent to the wrong person.

If Mainland discovers that any Personal Information it holds has been improperly disclosed or unlawfully accessed, Mainland will do everything it can to minimise the harm to the people affected, by taking the following actions:

1. Contain the privacy breach and make a first assessment

2. Assess the privacy breach

3. Notify affected people if necessary

4. Take steps to prevent the privacy breach from happening again

Mainland will report any privacy breaches in accordance with New Zealand privacy legislation and with Mainland's Incident Response Plan (data breach). If a privacy breach affects individuals who live in the European Union, this will be reported to the relevant privacy authority within 72 hours and, in some circumstances, reported to the affected individual.

Privacy and the internet

Cookies

When you visit the Ilam Mews website, a small text file is placed on your browser – this is called a "cookie". We use cookies to help you navigate the website efficiently, to perform certain functions, and to provide us with information about how this website is being used. We use cookies where they are required for particular features to work.

Web analytics

Mainland also uses tracking cookies with Google Analytics, a tool used to analyse non-identifiable web traffic data in order to improve this website and our services. This data is collected but cannot personally identify you.

To disable all cookies

You will be able to set some level of control over cookies in your browser settings. This includes deleting them from your browser or completely disabling them. Please be aware that disabling all cookies may affect your ability to use some of the features on this website. To learn more about cookies and how you can manage them in your web browser, visit www.allaboutcookies.org or www.aboutcookies.org

This policy was last updated in September 2026.